Data Backup Service Overview and Billing Rates

Current Data Backup Service Rates | Service Requisites and Client Expectations | Standard Service Options | Storage Management Tier Options | New Node Registration Forms

The Division of Information Technology (DIT)  at the University of Maryland offers data backup services to the campus research, academic and administrative community in the hopes of consolidating and enforcing data protection best practices at a competitive cost.  The backup service is a locally hosted service running IBM’s Tivoli Storage Manager.  With this product, we are able to provide daily incremental-forever data backup operations for registered computers whether those computers are servers or workstations.   When you register for backup services with the DIT, we will configure your backup access according to the data retention and storage management policies you select.  Such policies have been engineered with UMD-specific requirements and Disaster Recovery best practices in mind, so you can fully be sure that your backup data is protected, secured and restorable at all times. 

The data backup service is available for university research, academic and administrative departments and affiliates.  The data backup service is a chargeable service. As such, a valid KFS number is required for service per registered machine. 

Current Data Backup Service Rates:

Service Name

Service Rate

As Of

Data Backup Service with Tier 0 Storage Management

$.10 / GB stored / Month

03/02/2015

Data Backup Service with Tier 1 Storage Management

$.075 / GB stored / Month

03/02/2015

Please review the following requirements and service options available when registering for backup services.

Service Requisites and Client Expectations:

Minimum requirements and end-user terms of service are outlined below:

-       Client machines must be compatible with currently available and supported versions of the Tivoli Storage Manager Backup/Archive Client.   For information on the current clients please visit http://www.backups.umd.edu/software.

-       Client machines must be networked and available over-night between the hours of 8:00pm and 6:00am.  Firewall rules should allow at least outbound connections to campus hosts.

-       Backups should be able to complete between the hours of 8:00pm and no later than 6:00am.  If backups are requested outside of these hours, please coordinate with backup service staff at backups-help@umd.edu.

-       Each account for the backup service should have a technical and administrative contact documented and maintained with the Division of IT.  Technical contacts should review nightly backup reports available on the hosts, respond to missed or failed backup events in a timely manner and maintain contact lists with the Division of IT.

-       A KFS number must  be supplied when requesting backup services

-       Account technical contacts are expected to install, configure and maintain the TSM Backup/Archive Client.  Should technical contacts need assistance in getting started with TSM, please refer to TSM KB entries at http://www.itsc.umd.edu and select categories: “University Services and Systems” and “Tivoli Backup/Restore”.

-       Additional assistance and direction can be provided by emailing backup service staff at backups-help@umd.edu.

-       All clients using the standard Backup/Archive client will be subject to scheduled nightly backups upon registering.  If you wish to backup manually, written documentation should be provided to the Division of IT at backups-help@umd.edu

-       Clients are responsible for all restore procedures unless a support agreement has been coordinated with DIT through application or operating system support arrangements.  It is recommended that restores be tested on a regular basis to ensure data integrity.

-       The Division of IT will use established protocols for change, outage and failure notifications including missed/failed email notifications to technical contacts, DivIT Helpdesk notifications, ITSC global alerts, etc.  It is the responsibility of the technical contacts to monitor these notifications and to respond accordingly.

Standard Service Options:

When registering a machine for backups, you have to select your service options with respect to backup retention and storage management.  The options and explanations are listed below.

Data Backup Service Retention settings

TSM backup policies for data retention will organize and back up data nightly for all registered machines.  There are four retention-levels from which to choose.  When registering a machine for backups, you should elect one of the four retention levels as a default setting. The chart and definitions below define those retention levels.

  •  Versions Data Exist:  How many copies to keep while maintaining the client data while on the client machine.
  •  Versions Data Deleted: How many copies to maintain the client data after it is deleted from the client machine.
  •  Retain Extra Versions:  How many days to maintain inactive data.
  •  Retention Only Versions: How long to maintain the last version of the client data after it has been deleted from the client machine.

                                        Data Retention Policies

Policy Domain Name

Mgmt Class Name

Versions Data Exist

Versions Data Deleted

Retain Extra Versions (Days)

Retain Only Version (Days)

DD0-OS-*

MC-DD0-OS-MAX

No Limit

14

90

180

 

MC-DD0-OS-MID

No Limit

14

60

90

 

MC-DD0-OS-LOW

No Limit

No Limit

30

30

 

MC-DD0-OS-MIN

No Limit

No Limit

14

14

 

MC-DD0-OS-SYS

No Limit

No Limit

14

14

Storage Management Tier Options:

There are two different storage management tiers from which to choose. Select one for your default tier. The tiers are defined below:

Tier 0:  If you select the tier 0 storage management option, all backup data will be replicated to a second data center on campus and a third, encrypted copy will be generated for offsite vaulting with our tape vaulting vendor. Data that is very specific and not easily reproduced will be good candidates for Tier 0 service.  Financial records, research data, intellectual property records and other critical data are examples for which we would recommend Tier 0 storage management.

Tier 1:  If you select tier 1 storage management options, only the most recent backup data will be replicated to a second data center.  A third copy offsite is not guaranteed.  Should there be a failure of the primary TSM backup server, historical backup data will be lost.  Only the most recent existing data will be available for restore.   If you do not have a need to retain offsite records or your data is generally non-changing, tier 1 will provide a cost-effective backup method.  Data not subject to federal, state or university regulations are also viable candidates for Tier 1 management.  

New Node Registration Forms:

The Registration information for the new nodes can be found by clicking the link below. 

Node Registration Information